festival merch
BUY MERCHvenue information
FAQ
Can I get a refund or exchange my tickets?
All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled.
If you have purchased tickets to a postponed event, your tickets will be honored at the rescheduled date. Ticket buyers who are unable to attend a rescheduled show date may request a refund from Ticketmaster within a specified time period after the rescheduled show announcement. This will allowed others who can attend the new date to purchase your tickets. For cancelled shows, Ticketmaster will automatically refund your tickets.
What is your bag policy?
Clear plastic, vinyl, PVC tote bag, or empty hydration pack not exceeding 2 liters. Small-sized purses or wallets not exceeding 10 inches tall by 14 inches long are permitted.
Does the venue offer ADA seating?
Accessible Seating is available for all shows at Lake Tahoe Outdoor Arena at Harveys. To purchase ADA tickets, click on the “Filters” icon towards the upper right on the Ticketmaster event page and select "Show accessible tickets".
If you have tickets for a show but were unable to get accessible seating, we will do our best to accommodate you on the night of the show. We recommend that you arrive close to door time (as space is first come, first served) and ask staff at the entrance who will be able to escort you to an accessible section in the venue.
If you have a specific concern or accessibility request for an upcoming event, please contact us in advance so we can best accommodate your needs at contact@anotherplanetent.com.
Where can I park?
Parking is available at Harveys Resort and Casino & Harrah's Resort & Casino.
What items are allowed in the venue?
Clear plastic, vinyl, PVC tote bag, or empty hydration pack not exceeding 2 liters. Small sized purses or wallets not exceeding 10 inches tall by 14 inches long are permitted. Clear bags are preferred. Oversized bags will be directed to be stored in a cost locker. Diaper bags permitted if adult is bringing infant into venue. Bags must be checked by wand. Stroller parking available. Harrah’s and Harveys is not responsible for lost, stolen or damaged property.
What items are prohibited in the venue?
Coolers, poles, sticks, drones, laser pointers, weapons or projectiles, unauthorized cameras with removable lenses, monopods, tripods, selfie sticks, metal, wooden or plastic bleacher and beach chairs, metal containers, and beverage containers.
How do I purchase tickets for an event?
Tickets for all shows are available through Ticketmaster.com and apeconcerts.com. Subject to availability, tickets can also be purchased at the Harveys box office, open 3 hours prior to each event.
What is a presale? How do I get a presale password?
Another Planet Entertainment offers online-only presales for most of our events. We recommend that you subscribe to our mailing list on our homepage to receive presale passwords and show announcements directly via email, though you can also find presale passwords and on sale times on our website by clicking on the event on our homepage.
Can I buy tickets at the door on the day of the event?
If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you buy tickets ahead of time.
When can I pick up my will call tickets?
Our Box Office opens 3 hours prior to show time on the night of the show ans is located to the left of the main entry.
Are there any opening acts at the show?
Any support acts will be listed at www.apeconcerts.com. Support acts are often added close to the show date, so make sure to check back often. Please note support acts are subject to change.
Are there any hotels near the venue?
We recommend Harveys Resort and Casino & Harrah's Resort and Casino.
Can I smoke in the venue?
Smoking is permitted in designated areas.
Is there food in the venue?
Food & beverage concessions stands are located throughout the venue during concerts. In addition, Harveys and Harrah's have a variety of restaraunts and bars to choose from. Find out more at HERE.
What are acceptable forms of ID for an 18+ or 21+ event?
The acceptable forms of identification are government-issued photo IDs (Driver’s License, Passport, Military ID, etc..) that clearly has your photo, name and birth date. A student ID is not an acceptable form of identification.
Does my child need a ticket?
Yes, everyone requires a ticket regardless of age. Children under four years of age are discouraged except for events specifically geared towards children.
MEDICAL EMERGENCIES
If you or someone you know needs medical assistance at the festival, flag down nearby emergency or security staff or go to the First Aid location. The First Aid location is a safe space. Be honest with emergency personnel. They are there to help you, not to get you in trouble. Any information provided to emergency personnel is kept confidential.
EVACUATION
Familiarize yourself with the emergency exits.
COVID-19 WARNING
COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.
We will be following all local COVID guidelines corresponding to up to date information the day of the festival. Currently, no COVID related restrictions are in place.
EQUITY & INCLUSION
We are committed to hosting an inclusive, safe environment for all at the venue. Harassment based on race, ethnicity, color, national origin, citizenship, religion, gender, gender identity, gender presentation, sexual orientation, age, body size, pregnancy, ability, appearance or otherwise will NOT be tolerated.
NUTS & BOLTS
PASSPORTS & VISAS
All travelers' passports must be valid for a minimum of 6 months after arriving home and have at least one blank page in order to enter Egypt. Travelers are responsible for ensuring that they have all the proper documentation on their person to enter Egypt and re-enter their home countries. Most travelers will need a visa to enter Egypt. We recommend getting your visa upon arrival. The cost of the visa is $25.
Should you wish to get your visa in advance you can apply online (must be done at least 7 days in advance. You can apply here: https://visa2egypt.gov.eg/eVisa/Home
CULTURAL RESPECT & LAWS IN EGYPT
Local laws reflect the fact that Egypt is predominantly an Islamic country. Dress and behave modestly when in Egypt. Drinking alcohol anywhere other than a licensed restaurant / bar is not allowed and can lead to arrest.
Possession, use or trafficking in illegal drugs is a serious offense and can, even for small amounts, lead to lengthy prison sentences (25 years), life imprisonment or the death penalty. Be smart, be safe, be respectful. Do not bring knives or weapons into Egypt.
Egypt unfortunately operates with homophobic policies and laws. For example: Rainbow flags, attire, or accessories can lead to unwanted trouble. Please be thoughtful of this.
Publicizing negative opinions about Egypt / Egypt politics, including about the President or security forces, can cause trouble with the authorities. In some cases, derogatory comments on social media have led to custodial sentences. Professional photography or film equipment of any kind will require a permit. The import, production or use of drones is banned in Egypt without prior authorization. Use or import drones without the authorization will be punished by prison terms ranging from one to 7 years.
HEALTH DETAILS
STAYING HEALTHY DURING YOUR TRAVELS
There are a few ways you can keep yourself, and others, safe. These include:
- Wearing a mask in transit, on planes and in public spaces where social distancing cannot be maintained
- Wash and/or sanitize your hands frequently
- Minimize use of public transport while in transit
- Avoid tap water in Egypt.
HEALTH
We recommend reviewing the Health Information for Travelers to Egypt via the Centers for Disease Control and Prevention. It’s best to be prepared to prevent and treat common illnesses and injuries.
We recommend that you bring a small first aid kit as well as any personal medical requirements. Please ensure that you are adequately prepared.
THE BASICS
WEATHER
Egypt weather in October has highs of 28°C and lows of 18°C, with an average of 23°C. Because Egypt is a desert, most of the items on your packing list will be for warm, dry weather. Because the sun can be very strong, sunscreen and a hat are essential. Finally, keep in mind that this is a Muslim country, so you must always respect their conservative values.
SAFETY
You are subject to local laws. If you violate local laws, even unknowingly, you may be expelled, arrested, or imprisoned. Your U.S. passport will not help you avoid arrest or prosecution. Furthermore, some crimes are also prosecutable in the U.S., regardless of local law. If you are arrested or detained, ask police or prison officials to notify the U.S. Embassy immediately.
TRAVEL INSURANCE
We strongly recommend that you purchase a policy that covers personal liability, cancellation, curtailment, loss of luggage, and personal effects. You can learn more about travel insurance options online. Information from our preferred providers can be reviewed or purchased online: Travel Insurance
WHAT TO PACK
CLOTHES
To respect Egypt's conservative values, it's important to avoid revealing clothing such as short tops, skirts, shorts, or tight clothes when away from tourist areas. Long-sleeved shirts or t-shirts made from natural fibers, with long pants or skirts / dresses are best. Loose clothing is recommended to keep you cool and avoid unwanted attention. Carrying a scarf or wrap is helpful when you need to cover up. Also, bring a jacket as evening temperatures can get cold—think desert climates. Be comfortable, be respectful.
EASY WALKING SHOES
For comfortable exploration, bring flat shoes, preferably closed-in due to the dusty streets.
OUTINGS PACK
For essential documents and accessories.
INSECT REPELLANT
Egypt can be buggy, especially in the cities. Packing / using insect repellent is still recommended!
TRAVEL ADAPTER PLUG
Only if your devices are not designed for the local voltage (220V).
HAT AND SUNGLASSES
Think desert (a la Playa wear) to protect yourself from the heat and the sun—it can be blinding on most days, especially in the desert.
MEDICINE
Make sure to pack your prescribed medicine when traveling to Egypt, as it may not be available there. It's also a good idea to bring some Imodium or a similar anti-diarrheic medication to avoid Tut's Trot. While non-prescribed medications are available in Egypt, it's still recommended to bring your regular medication to avoid any confusion.
MISC
You got this! Water bottle, passport, ID, check? Sunscreen, chapstick, tooth brush, check? The boats have concierge service, but please plan to be self reliant for our 10 days, no Amazon Prime deliveries this trip.
Consider leaving space or an extra bag for traveling home with gifts, shopping! Finally, remember we are in Egypt. Things may get dusty. Plans may shift. 5-star service may not match last summer's vacation... But we've all chosen this magical land for a reason. Bring open hearts, strong spirits, come well rested—we will take care of most the rest.
PACKAGES
EARLY EGYPTIAN PACKAGE
Inclusions:
- Includes 4 days / 3 nights VIP Palm Tree Fest at the Pyramids
- 3 nights 5-star accommodations at the 5-star Cairo Marriott or Fairmont Cairo
- 3 epic meals a day
- Unlimited wine and beer at lunches and dinners (except one day in the desert where alcohol prohibited)
- Opening Welcome Dinner with Q and A w/ Kygo
- Full Adventure Day in the Fayoum Desert by 4X4
- DJ performance in the desert
- Pyramids Day with Private Access to the Sphinx
- Camel rides by sunset around the Pyramids
- Palm Tree at the Pyramids - Evening Show with Kygo, Tiesto, and other artists
- Unlimited wine and beer at the Pyramids Show
- Special VIP swag
- Access to After-Parties
VIP SILVER PACKAGE
Inclusions:
- Includes 4 days / 3 nights VIP Palm Tree Fest at the Pyramids
- 3 nights 5-star accommodations at the 5-star Cairo Marriott or Fairmont Cairo
- 3 epic meals a day
- Unlimited wine and beer at lunches and dinners (except one day in the desert where alcohol prohibited)
- Opening Welcome Dinner with Q and A w/ Kygo
- Full Adventure Day in the Fayoum Desert by 4X4
- DJ performance in the desert
- Pyramids Day with Private Access to the Sphinx
- Camel rides by sunset around the Pyramids
- Palm Tree at the Pyramids - Evening Show with Kygo, Tiesto, and other artists
- Unlimited wine and beer at the Pyramids Show
- Special VIP swag
- Access to After-Parties
VVIP GOLD PACKAGE
Inclusions:
Includes:
- 4 days / 3 nights VIP Palm Tree Fest at the Pyramids
- 3 epic meals a day
- Opening Welcome Dinner with Q and A w/ Kygo
- Full Adventure Day in the Fayoum Desert by 4X4
- DJ performance in the desert
- Pyramids Day with Private Access to the Sphinx
- Camel rides by sunset around the Pyramids
- Palm Tree at the Pyramids - Evening Show with Kygo, Tiesto, and other artists
- Unlimited wine and beer at the Pyramids Show
- Access to After-Parties
- 3 nights at the 5-star upgraded accommodations at the 5-star Ritz Carleton Cairo, where after-parties will be held
- Unlimited liquor at all lunches and dinners (except one day in the desert where alcohol prohibited)
- Unlimited liquor at the Pyramids Show
- Premium Location at the welcome dinner and all performances, including the Pyramids Show
- Special VVIP swag
- Expedited customs/visa process and airport transfers upon arrival and departure
PHAROAH'S PLATINUM PACKAGE
Inclusions:
Includes:
- 4 days / 3 nights VIP Palm Tree Fest at the Pyramids
- 3 epic meals a day
- Opening Welcome Dinner with Q and A w/ Kygo
- Full Adventure Day in the Fayoum Desert by 4X4
- DJ performance in the desert
- Pyramids Day with Private Access to the Sphinx
- Camel rides by sunset around the Pyramids
- Palm Tree at the Pyramids - Evening Show with Kygo, Tiesto, and other artists
- Unlimited wine and beer at the Pyramids Show
- Access to After-Parties
- 3 nights at the 5-star St. Regis, the nicest hotel in Cairo and the same as where Kygo and artists will stay
- Unlimited liquor at all lunches and dinners (except one day in the desert where alcohol prohibited)
- Unlimited liquor at the Pyramids Show
- Premium Location at the welcome dinner and all performances, including the Pyramids Show
- Special VVIP swag
- Expedited customs/visa process and airport transfers upon arrival and departure
- 24/7 Butler Service
- Welcome Premium Bottle of Champagne or Liquor upon arrival in your room
- Pharaoh's Welcome Reception with Kygo and Artists before the Welcome Dinner
- Enter inside the King’s Chamber inside Great Pyramids privately with Kygo before the show on Saturday night
- Special Pharoah Swag
- Premium Location as well as Backstage access at Pyramids Show
- Royal Airport Welcome to and from upon arrival and departure featuring private lounge access